CallComply – Quality, Control, Compliance

Call centre quality and compliance platform

CallComply is our new Contact Centre solution – delivering complete call quality and compliance assessment and management of risks and remediation.

Based on our online T&C/Compliance platform HRComply – CallComply offers Call Centres – needing to ensure that calls from Advisers are compliant and meet regulatory and internal benchmark standards and GDPR processes – a complete solution to drive quality, risk management, training and development, MI and Compliance.

  • Selects and assigns calls – through pseudo random algorithms or as admin-designated – to Quality checkers
  • Links to Call management systems and embeds calls into individual assessments
  • Bespoke form building, KPIs, ratings and outcomes
  • Drives assessment workflows and oversight hierarchies
  • Screen based forms and setting of outcomes/remediations
  • Automated Check the Checker
  • Drives Appeals processes
  • Delivers excellence identification and talent management solutions
  • MI and analysis
  • Manage target numbers of calls and automates/generates Advisor risk ratings and call assessment levels
  • Tracks and records remediation and risk management
  • GDPR compliant and drives GDPR monitoring processes
  • Aligned to and/or manages your performance assessment and L&D planning processes
  • Cloud-based online solutionor internally deployed
Call-centre-software-for-HR-London

“Complete call quality and compliance assessment and management of risks and remediation”

“Reduces administrative burden of call monitoring and outcomes management”

CallComply delivers control, oversight and MI to QA Assessors, Managers, HR, Compliance, Risk, L&D and individual Advisers at the level required.

Reduces administrative burden of call monitoring and outcomes management. Eliminates paper and spreadsheet processes.

Easy to use dashboard control.

Complete solution out of the box and/or bespoke configuration to the specific needs of your business.

HRComply – People, Performance, Compliance

Compliance, certification and control dashboard

“Delivers control, oversight and MI to QA Assessors, Managers, HR, Compliance, Risk, L&D and individual Advisers”